Prices and shipping
Product prices are inclusive of all taxes and fees. All prices are in Euros and USD Dollars.
Shipping within Italy:
Shipping within Italy is free on orders above 89,00 €, for lower orders a 12,90 € fee will apply.
For orders over 89,90 € shipping is free. For lower orders a 12,90 € fee will apply.
Payment and billing
Customer may pay Products and delivery costs by Credit Card, PayPal, bank transfer.
The circuits on which it is possible to buy on the Website are::In order to guarantee the maximum security, the Customer shall carry out the payment transaction directly on the secure server of the PayPal.
The Website ( Pastificio Fiorillo's Store online ) does not store the credit card number of the Customer, but thanks to the secure communication system of the bank of reference, from the second purchase, the Customer who so wishes - through the selection of the appropriate option - shall be able to proceed with the purchase without re-entering his/her data. The bank of reference uses the SSL protocol to encrypt the transmitted data between its server and the Customer's browser.
Once the order is confirmed, the Customer shall be redirected to PayPal's website where he/she may carry out the payment with his/her account or by using a card, also a prepaid one, or also in the manner accepted by Paypal and in compliance with the relevant conditions.
Customer will have to process their bank transfer within 3 days after products order placement and within 1 day after events/courses order placement. Should this not take place, customer’s order will be cancelled while products, events and course will be once again made available for purchase upon other customers.Customers who fail to wire a bank transfer may be contacted by Customer Service with the aim to find out whether the failure is to be ascribed to Customer’s decision to refrain from purchase or other reasons.
Bank wire transfer information:Reason for payment: Customer will have to enter their order’s date and number, which can be retrieved in the order confirmation email (i.e. "Order 01/01/19 n. 0000000001").
Invoicing of orders
If the purchase is made by a professional it shall be possible to request the issuance of the invoice by selecting the appropriate box during the ordering procedure and entering the billing information including tax code and/or VAT number. In that case, the invoice shall be sent by email to the indicated address. The professional is responsible for the proper entry of the billing data and he/she is expressly informed that if no invoice request is carried out during the ordering, it may not be requested at a later stage.
Transport and delivery
Products purchased on this Website shall be delivered to the address indicated by the Customer during the purchase procedure in the field “Shipping Information”. All purchases shall be delivered by express courier (hereinafter, "Courier") from Monday to Friday, except public holidays and national holidays. The firm Pastificio Fiorillo S.a.s. is not responsible for unforeseeable delays or those which are not attributable to it. Once the Products are shipped the Customer shall receive a confirmation email that includes a link for reference for the tracking of the shipment. However, without prejudice to cases of force majeure or unforeseeable circumstances, the ordered Products shall be delivered within a period of 7 (seven) working days from the day following the day in which Pastificio Fiorillo S.a.s. confirmed the order to the Customer through a specific order confirmation email.
Active delivery services in Italy:
The service features two delivery attempts which will be made at the address entered by the Customer while placing the order. After each attempt an attempted delivery note will be left at the recipient’s end. Should the second attempt be unsuccessful, the Courier will try to telephone the recipient by ringing the phone number entered upon their order placement in order to arrange the delivery. Should Customer be unavailable, merchandise will be sent back to the warehouse.
Active delivery services Abroad:
Shipments abroad may take place with different couriers depending on the destination Country in order to guarantee Customers the best available rate. Countries where service is available: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Monaco, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain (except spanish islands), Sweden, Hungary., U.S.A.