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Right of cancellation

The Customer is entitled to cancel his/her order for any reason, without explanation and without any penalty, except for the cases in which the cancellation right is excluded under paragraph IV below. In order to exercise this right, the Customer shall send a notice to Pastificio Fiorillo S.a.s. within 14 days from the date of receipt of the Products by using the email address ovvero, or if he/she intends to exercise the right of cancellation before having received the Products, the notice of cancellation may be sent at any time prior to their receipt.
Or notice shall be sent by registered letter with a return receipt, addressed:

Upon receipt of the notice Pastificio Fiorillo S.a.s. Customer Service shall open a file for the management of the returned Products and communicate to the Customer the instructions relevant to the return of the Products, which shall take place through the courier indicated by Pastificio Fiorillo S.a.s. itself.

The right of cancellation is subject to the following conditions:
I. I. The right applies to a Product purchased in its entirety; therefore, if the Product is composed of multiple components or parts the cancellation may not be exercised only on a part of the purchased Product.
II. In case of exercise of the right of cancellation, Pastificio Fiorillo S.a.s. shall refund the Customer the full amount of the returned Products, including shipping expenses, if any, within 14 days from the date in which the notice of cancellation was received, without prejudice to the right of Pastificio Fiorillo S.a.s. to suspend the payment of the reimbursement until the actual receipt of the Products. The reimbursement shall be carried out using the same payment method used by the Customer, unless he/she has specifically requested a different method. For money transfer or cash on delivery payments, Customers are bound to provide the banking information where they want their claim to be reimbursed (accounts holder, Bank name and address and IBAN).

III. In order to guarantee the free return of Products pursuant to article 8 below, the Products shall be returned in the same box in which they were received.

IV. In addition to the cases indicated in Article 1 above (customer not consumer and/or requiring the invoice), the right of cancellation is excluded in the following cases:
- orders of tailored or clearly personalized Products;

- orders of Products which are likely to deteriorate or expire rapidly;

- orders of sealed Products which are not suitable to be returned for hygienic reasons or connected to the protection of health or that were opened after the delivery.

With reference to the above cases where the cancellation right is excluded, the Customer is aware and agrees that among the Products that “are likely to deteriorate or expire rapidly” are included both all food Products (including wines, spirits and beverages), because the features and qualities of these types of Products are subject to change even as a result of improper storage. Therefore, for reasons of hygiene and for the protection of Customers, the right of withdrawal applies only to Products purchased on the Website that may be returned to Pastificio Fiorillo Store and remarketed without danger to the health of the consumers (e.g. gadgets, kitchen utensils, etc.).

In the cases of exclusion of the right of withdrawal, the firm Pastificio Fiorillo S.a.s. shall return the purchased Products to the Customer, charging the shipping costs to him/her.

Free returns in case of exercise of the right of withdrawal

As a most favourable condition for the Customer, Pastificio fiorillo S.a.s. bears in full the shipping costs for returning the Products in case of exercise of the right of cancellation. In order to benefit from this free shipping, the Customer who wishes to exercise the right of cancellation shall follow the procedure referred to in the previous article 7 and wait to be contacted by Pastificio Fiorillo S.a.s. to arrange re-delivery of the Products to the courier.

Warranty and Lack of Conformity

In case of lack of conformity of the Products sold by Pastificio Fiorillo S.a.s., the Customer shall immediately contact the Customer Service using the appropriate contact form accessible on the Website in the “Contact Us” section. The sale of Products shall be subject to the legal warranties provided in the Consumer Code. The Customer is entitled, at his/her option and to the extent that the type of the Product permits so, to a free of charge restoration of the Product’s conformity by repair or replacement, or to an appropriate reduction of the price or to the termination of the agreement. The Customer looses these rights if he/she does not report the lack of conformity to Pastificio Fiorillo S.a.s. within two months from the date in which he/she discovered the defect, unless the Product by its nature is perishable or subject to expire in a shorter term, in which case the defect shall be reported within that reduced time.

Errors and limits of liability

Information relating to the Products provided through the Website are constantly updated. However, it is not possible to guarantee the complete absence of errors of which Pastificio Fiorillo S.a.s. may not be held responsible, without prejudice to cases of willful misconduct or gross negligence. The firm Pastificio Fiorillo S.a.s.reserves the right to correct any errors, inaccuracies or omissions also after an order has been sent, or to change or update information at any time without prior notice, without prejudice to the rights of the Customer under these General Terms and Conditions and the Consumer Code. Without prejudice to cases of willful misconduct or gross negligence, every Customer's right to compensation for damages or to the recognition of an indemnity is excluded, as well as any liability in contract or tortious liability for direct or consequential damages to persons and/or things, caused by the lack of acceptance or even partial full filment of an order. The firm Pastificio Fiorillo S.a.s. promotes responsible alcohol consumption and accepts no liability, without prejudice to the cases of wilful misconduct or gross negligence, in the event of purchase made by minors of 16 years. Buyers who purchase any alcoholing drink declare to be 18 years old or older in accordance with Italian law (art. 7 DL 158/2012) and Pastificio Fiorillo S.a.s. accepts no liability in the event of purchase done by minor of 18 years that has declared to be older.